Important Notice: Recent Troubles with Shipboard PC Settings
We recently encountered a case involving shipboard PC settings that we believe should be communicated to all our customers. We hope this information will be useful.
1. Summary of the Incident
Issue on the Shipboard PC: There was a software issue on the shipboard PC (details of the problem were unclear).
Captain’s Actions: The ship’s captain, being knowledgeable about PCs, reinstalled the OS and all software without reporting to the shore office.
Temporary Solution: The necessary functions were restored. The captain reported the recovery to the shore office, and the issue was considered resolved.
Unforeseen Costs: However, because Windows Update was left on by default, automatic updates were performed via Inmarsat F, resulting in communication costs exceeding USD 10,000.
Delayed Detection: The issue was only discovered after receiving the bill. A technician visiting the ship found that the problem persisted for two months, resulting in total costs exceeding USD 20,000.
2. Identified Problems
Lack of a Shipboard PC Management Policy: The company had no policy, leading the captain to attempt repairs independently, and shore office passively accepted this.
Improper Repair Method: The OS installed by the captain was an illegal copy with many incorrect settings, especially those affecting satellite communication auto-updates.
3. Recommended Actions for the Ship
The ship should have reported to the shore office and sought instructions. The shipboard PC was equipped with a recovery system that could have resolved the issue without complications.
4. Preventive Measures
Establish a Shipboard PC Management System: Develop a robust management system for the long-term operation of shipboard PCs, including initial setup strategies, troubleshooting procedures, and regular maintenance guidelines. Many shipping companies still react to issues as they arise without a predefined management system. For those without a system, we recommend our N-OASYS service.
Establish Shipboard PC Management Regulations: Document these rules and include them in the SMS manual to prevent unauthorized tampering and ensure the necessary procedures are well-communicated.
Implement Web Filtering: As previously reported, ground stations like KDDI and STRATOS offer web filtering settings for MPDS communication to prevent such costly issues. Please contact us for application details.
5. Conclusion
The importance of shipboard PCs is increasing, yet many shipping companies lack clear management systems. Unlike the past, when PCs were used mainly for word processing, the proliferation of shipboard LANs and faster satellite communications has introduced various issues. Unfortunately, there is often insufficient understanding among crew and responsible personnel.
Shipboard PC management is complex and requires the same level of technology and management policies as LAN system management onshore. ORCA is here to support your shipboard PC management in various aspects. Please do not hesitate to contact us with any questions.