We have recently observed a resurgence in incidents involving high satellite communication bills. Previously, these incidents were typically caused by unintended communications due to virus infections or automatic software updates on PCs. However, the current increase is largely attributed to “intentional misuse of satellite communications by crew members.”
With the growing availability of internet access for crew members, there is an increasing desire to connect to the internet to communicate with family. In this context, information on how to directly connect personal PCs to satellite communication devices is being shared among crew members.
This issue is particularly prevalent with older generation satellite communication systems, such as F77, which lack firewall settings. Reports of misuse by crew members have been frequent with these systems. Vessels still using F77 should exercise extra caution.
We strongly advise all shipping companies to implement appropriate measures to address this issue, including:
Considering a system for crew internet access: Establishing a controlled environment for crew internet usage.
Implementing physical safeguards: Installing physical measures to prevent unauthorized access and misuse.
Establishing rules for personal use of satellite communications: Creating clear policies regarding the personal use of satellite communication systems by crew members.
These steps are essential to prevent high communication costs and ensure proper use of satellite communication systems.
For vessel-specific advice and solutions, please do not hesitate to contact us. We are here to assist you in implementing the necessary measures.
Thank you for your attention to this important matter.